Coaching Terms and Conditions


  1. Payment to be made in full by the end of the final session. Prices on the website can change at any time. The client is committed to paying the full package price they signed up for at the time of purchase. 
  2. If you postpone or amend a previously booked sessions, the following fee will be applied:
    1. Over 48 hours notice, no charge, session will be re-arranged free of charge
    2. 24 hours notice 50% of agreed session fee (or 30 minutes deducted)
    3. Less than 24 hours notice, counts as a missed session
  3. The Transformation package must be completed within 90 days and the Courageous Coaching Package within 8 months from purchase. Unless otherwise agreed in advance. 
  4. A full refund is possible within 14 days of purchase if coaching sessions have not started. Following this you are not automatically entitled to a refund. Refunds are never possible where sessions have been completed. 
  5. Intellectual Property Rights in materials prepared or supplied by Zoe Hawkins shall remain the property of In Good Company UK Ltd.  Intellectual Property Rights in assessment tools and other prepared activities used by In Good Company under license, or supplied by In Good Company to the client may reside with others.
  6. All coaching sessions will be treated with complete confidentiality. Breaking confidentiality will only occur if Zoe Hawkins believes you are at risk to yourself and others and even then, Zoe will do this in conjunction with you where possible
  7. You recognize that Zoe Hawkins engages in Coaching supervision and may take examples from your coaching to supervision. She will always respect confidentiality. Supervision is about continued professional development and a commitment to ethics. If you have any concerns about this, please speak with Zoe.
  8. Zoe Hawkins will be fully committed to achievement of the goals identified by the you, the client. The client confers power to the coaching relationship by commitment to actions and follow-through on actions identified.
  9. The coach is fully qualified and certified by a recognized coaching authority and work to the standards specified by the Global Code of Conduct.
  10. Zoe Hawkins (In Good Company UK Ltd), is a trained Master Practitioner of NLP and HeartHealing Practitioner. She is certified and insured to provide these services. Whilst In Good Company are advocates for transformational services such as those listed, results can vary and are not guaranteed. The services are not a substitute for psychological therapy or counselling and you should seek the services of a qualified or licensed professional where such support is required.
  11. You will remain at all times fully responsible for your own health and well-being. These services are offered as an alternative or complementary form of care and not a replacement to any existing medical treatment that you are undergoing or may require. You agree that in the event you have any concerns concerning your health, diet, medication or any medical conditions that you will seek the advice of your qualified medical practitioner.
  12. In Good Company are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or health conditions. If you require information or assistance concerning any medical or health related issue then you should seek the advice of your qualified medical practitioner.
  13. The client acknowledges that these services raises your awareness of your needs and can create significant shifts in your perspective. As a result, many clients choose to make decisions that influence their life, both big, and small. Zoe Hawkins/In Good Company UK Ltd bears no responsibility for any such decisions.





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